System Upgrade - We're improving for YOU!

on Thursday, 28 January 2016.

New Online Banking, Bill Pay and Audio Response Systems!

Beginning February 1, 2016, you will notice changes to our online banking platforms.  This new platform is a result of our computer system upgrade.  As such, you will need to re-enroll in this service when you access it for the first time. 

How will I access Online Banking?

You will continue to access online banking from our website:

User ID:  Your user id to log in for the first time will be your SSFCU account number. You will be prompted for a new user ID after you log in.  This USER ID you create cannot include your SSFCU account number, your first or last name or special characters (#&@, etc)

Password:  Your default password will be the last four digits of your Social security #. You will be prompted to change your password.

Security Settings: You will need to select new security questions at re-enrollment.

Online Bill Payment: You will access this via the online banking platform. The payees and payments you have set up will convert from the old system.  Please check them for accuracy prior to sending.  NOTICE to comcast users - the custormer account numbers have changed and we are getting failed payments for this vendor, please double check your account number against your comcast bill.

Will my account number change?

No, your base account number will remain the same, the suffixes will be changing.  For example your checking account that is currently suffix 5 will become suffix 105.

Will be debit and / or crdit card still work?

Yes, your existing debit and credit cards will continue to work after our computer upgrade.  Your Personal Identification Numbers (PINs) will remain the same.

Will my checks still work?

You may continue to use your current supply of checks, when you re-order, you will notice a different account number.  If you order through someone other than SSFCU, please contact us for the updated number.

Will I still be able to phone in to get my account information?

YES!  But the phone number is changing to a toll-free number for the convenience of our out-of-town members.  The new number is:


The account suffixes have changed:  Regular share/Savings is suffix 000

checking account # 5 is now 105, Checking account #6 is now 106, Mone Market is now #107


Will my direct deposit remain the same?

Your direct deposits and automatic payments will remain the same.  Going forward, you will need to use your new checking account number when you set up an automatic deposit.

Why are we changing?

This enhancement will enable us to provide even better service to you, our members.  There are many new features that will be available on the new system.   It will be more efficient for our staff and will embrace the newer technology available today.  It will also allow you to have more control on your account, you will be able to set up customised account alerts, to better manage your money!

You will notice when you come into our branches that we are using newer technology, such as signature pads.  We will also be asking our current members to allow us to scan in your drivers license.  This way, we have a record on screen of exactly who we are serving, thus reducing the chances of fraud.   

Want a preview of our new online banking or help setting it up?

Come by the either credit union office and we will be happy to help you. 



Holiday Schedule

2018 Holidays

Monday, January 1 New Year’s Day

Monday, January 15 Martin Luther King Jr. Day

Monday, February 19 President’s Day

Friday, February 30 Good Friday

Monday, May 28 Memorial Day

Wednesday, July 4 Independence Day

Monday, September 3 Labor Day

Monday, October 8 Columbus Day

Monday, November 12 Veterans Day (observed)

Thursday, November 22 and Friday, November 23 Thanksgiving

Monday, December 24 Christmas Eve

Tuesday, December 25 Christmas Day

SSFCU Tips & News

  • Shared Service Centers
    Your credit union is always close at hand! Visit the Shared Branch locator:  to find a location near you!

  • GO GREEN - BillPayer IS HERE for Online Banking!
    Save Postage, Save Check Writing, Save Trees, Call us to enroll. 1) we set you up, 2) you set up your individual "bills" then, 3) GO! (You must be enrolled in OnLine Banking)
  • Your Online Security
    Beware of Phishing, Vishing, SmSishing, etc. We will never contact you (phone or Email) to ask for your Account #, Social Security #, or Password. Think about it - we already have that info, except your password, of course!
  • Family Friendly
    Your immediate family members are eligible to join SSFCU as members. Includes your spouse, brothers, sisters, children, or grandchildren. If they're good enough for you, they're good enough for us!

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