System Upgrade – We’re improving for YOU!
New Online Banking, Bill Pay and Audio Response Systems!
Beginning February 1, 2016, you will notice changes to our online banking platforms. This new platform is a result of our computer system upgrade. As such, you will need to re-enroll in this service when you access it for the first time.
How will I access Online Banking?
You will continue to access online banking from our website: ssfcuonline.org.
User ID: Your user id to log in for the first time will be your SSFCU account number. You will be prompted for a new user ID after you log in. This USER ID you create cannot include your SSFCU account number, your first or last name or special characters (#&@, etc)
Password: Your default password will be the last four digits of your Social security #. You will be prompted to change your password.
Security Settings: You will need to select new security questions at re-enrollment.
Online Bill Payment: You will access this via the online banking platform. The payees and payments you have set up will convert from the old system. Please check them for accuracy prior to sending. NOTICE to Comcast users – the customer account numbers have changed and we are getting failed payments for this vendor, please double check your account number against your Comcast bill
Will my account number change?
No, your base account number will remain the same, the suffixes will be changing. For example, your checking account that is currently suffix 5 will become suffix 105.
Will be debit and / or credit card still work?
Yes, your existing debit and credit cards will continue to work after our computer upgrade. Your Personal Identification Numbers (PINs) will remain the same.
Will my checks still work?
You may continue to use your current supply of checks, when you re-order, you will notice a different account number. If you order through someone other than SSFCU, please contact us for the updated number.
Will I still be able to phone in to get my account information?
YES! But the phone number is changing to a toll-free number for the convenience of our out-of-town members. The new number is:
1-844-235-7395
The account suffixes have changed: Regular share/Savings is suffix 000
checking account # 5 is now 105, Checking account #6 is now 106, Money Market is now #107
Will my direct deposit remain the same?
Your direct deposits and automatic payments will remain the same. Going forward, you will need to use your new checking account number when you set up an automatic deposit.
Why are we changing?
This enhancement will enable us to provide even better service to you, our members. There are many new features that will be available on the new system. It will be more efficient for our staff and will embrace the newer technology available today. It will also allow you to have more control on your account, you will be able to set up customised account alerts, to better manage your money!
You will notice when you come into our branches that we are using newer technology, such as signature pads. We will also be asking our current members to allow us to scan in your drivers license. This way, we have a record on screen of exactly who we are serving, thus reducing the chances of fraud.
Want a preview of our new online banking or help setting it up?
Come by the either credit union office and we will be happy to help you.